Privacy Policy
CrownBak Health Medical Clinic, operated by CrownBak health PLLC (“we,” “our,” “us”), is committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you use our telehealth, online healthcare, and related medical services. By accessing or using our services, you agree to the practices described below.
1. Information We Collect
We may collect the following categories of information to provide safe and compliant healthcare services:
Personal Identification Information – Full name, date of birth, phone number, email address, gender, mailing address, and other contact details.
Health Information (PHI) – Medical history, symptoms, diagnoses, prescriptions, treatment records, laboratory or diagnostic information, and related healthcare data.
Payment Information – Credit/debit card details, billing address, and other financial information required for payment processing. Payment information may be processed by authorized third-party payment processors.
Communication Information – Information you provide when communicating with us by telephone, email, text message, website forms, telehealth platforms, or other communication channels.
Technical & Usage Data – IP address, browser type, operating system, device identifiers, access times, and website usage information collected through cookies or similar technologies.
2. How We Use Your Information
Your information is used only for legitimate healthcare and operational purposes, including:
Healthcare Delivery – To diagnose, treat, prescribe, and manage your healthcare needs.
Patient Communication – Appointment scheduling, reminders, clinical follow-ups, prescription or refill updates, and service-related communications.
Billing & Transactions – Securely processing payments for consultations, prescriptions, and related services.
Compliance – Meeting obligations under HIPAA, applicable state medical board requirements, and other applicable laws and regulations.
Service Improvement – Analyzing trends, improving user experience, maintaining platform security, and improving our services.
We do not use or disclose protected health information for marketing purposes without appropriate consent or authorization where required.
3. SMS and Mobile Communications
If you provide your mobile phone number and consent to receive text messages from CrownBak Health Medical Clinic, we may send you SMS communications related to the healthcare services you request or your relationship with the practice.
These messages may include:
- Appointment confirmations and reminders
- Scheduling and rescheduling updates
- Clinical and patient follow-up messages
- Prescription or medication refill updates
- Service-related notifications
- Responses to patient enquiries
- Other healthcare-related informational communications
Providing your mobile number does not automatically enroll you in marketing communications.
SMS consent is not shared with third parties or affiliates. Mobile opt-in information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
Service providers that assist us in delivering communications may process mobile information only on our behalf and solely as necessary to provide those services. They may not use that information for their own marketing or promotional purposes.
Additional information regarding text messaging, including message frequency, opt-out instructions, and applicable messaging charges, is available in our SMS Terms and Conditions.
4. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal and health information.
These safeguards may include:
- Encryption during transmission and storage where appropriate
- Secure systems with role-based access controls
- Authentication and account security measures
- Audit logging and monitoring
- Secure hosting and network safeguards
- Administrative privacy and security procedures
While we take reasonable measures to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
5. Information Sharing
We do not sell or rent your personal information.
Information may be shared only in limited circumstances, including:
Licensed Healthcare Professionals – To provide safe and effective treatment and coordinate your care.
Pharmacies, Laboratories, and Other Healthcare Providers – Where necessary to provide prescriptions, testing, diagnostic services, referrals, or other healthcare services.
Authorized Service Providers – Vendors such as payment processors, technology providers, hosting providers, telehealth platforms, and communication providers that support our operations under appropriate privacy and confidentiality obligations.
Legal Requirements – When required by law, subpoena, court order, regulatory authority, or other applicable legal process.
Public Health & Safety – Where disclosure is required for public health reporting, mandatory reporting, or other legally required purposes.
With Your Authorization – Where you specifically authorize us to disclose your information.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access and obtain copies of your medical records
- Request corrections to inaccurate or incomplete information
- Request restrictions on certain uses or disclosures of your information
- Request confidential communications
- Withdraw certain consents or authorizations
- Request deletion of certain information where permitted by law
Certain medical and business records may be required to be retained under applicable healthcare, legal, regulatory, or administrative requirements and therefore may not be eligible for deletion.
To exercise your applicable privacy rights, contact us at crownbakhealth@gmail.com.
7. Cookies & Tracking
We may use cookies and similar technologies to improve website functionality, understand website usage, and improve the user experience.
You may disable cookies through your browser settings, although some website features may not function properly if cookies are disabled.
8. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Children’s Privacy
Our services are primarily intended for individuals 18 years of age or older.
Patients under the age of 18 may receive services when accompanied by, or appropriately represented by, a parent, legal guardian, or authorized responsible adult.
Where we collect personal or health information relating to a minor, we do so only as necessary to provide healthcare services and with appropriate consent or authorization where required by applicable law.
10. Policy Updates
We may update this Privacy Policy to reflect changes in our services, practices, technology, or legal requirements.
Updates will be posted on this page. We encourage you to review this page periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
CrownBak Health Medical Clinic
Address: 5115 N. Galloway Ave., Suite 203, Mesquite, TX 75150
Phone: (737) 400-4427
Email: crownbakhealth@gmail.com
Website: www.crownbakhealth.com